Terms of Service

The privateline.app website (the "Website" or "Private Line Website") and Private Line mobile applications (the Software or Private Line Software) are owned and operated by Private Line, Inc. ("Private Line", "us" or "we"). By visiting our website or using the Private Line mobile application, and by accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as "User Agreement"), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).
This agreement is in effect as of July, 2018.

1. Responsible Use and Conduct

By visiting the Private Line Website or using the Private Line Software, and by accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as "Resources"), you agree to use these Resources only for the purposes intended as permitted by:
a. The terms of this User Agreement, and
b. Applicable laws, regulations and generally accepted online practices or guidelines.
Wherein, you understand that:
A. In order to access our Resources, you may be required to provide certain information about yourself (such as phone number, email address, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will be accurate, correct, and up to date.
B. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.
C. Accessing (or attempting to access) any of our Resources in any way other than via the means we provide is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
D. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
E. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
F. You are solely responsible for any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you—as explained above—and may be held criminally or civil responsible for the same.
G. Content Submission:
Private Line Software and Private Line Website allow you and other users to post, link, store, share, deliver, exchange, and receive content. You understand that generally we do not pre-screen or monitor the content posted by users on the Website and the Software. Therefore, it is your personal responsibility to submit any type of content to our website or the Software in a responsible and ethical manner. By posting information or otherwise using the Software as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:

  1. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
  2. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
  3. Contains any type of unauthorized or unsolicited advertising;
  4. Impersonates any person or entity, including any Private Line, Inc. employees or representatives.
    We have the right at our sole discretion to remove any content that we feel, in our judgment, does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any third-party party copyrights or trademarks. We are also not responsible for any delay in removing or failure to remove such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
    We do not assume any liability for any content posted by you or any other 3rd party users of our website or the Software. You acknowledge sole responsibility for and assume all risk arising from your use or reliance of any content on the Website or the Software.
    H. Compliance:
  5. We have the right to monitor your access to the Website or the Software, or to review, pre-screen, edit any content you posted, or to collect any information, to ensure your compliance with this Terms of Service, or to comply with applicable law or the order or requirement of a court, or other governmental body.
  6. You acknowledge that we may turn over any information we hold to various law enforcement agencies under the order or requirement of a court, or other governmental body.
    I. Content Copyright Policy:
  7. By posting any content by you on our website or Private Line Software, provided that it doesn't violate or infringe on any 3rd party copyrights or trademarks, you grant us the perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute the content as we see fit.
  8. We do not permit copyright infringing activities and infringement of intellectual property rights on the Website or the Software and will remove any such content if properly notified that such content infringes on another's intellectual property rights.
    J. The Software does not and is not intended to support or carry emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind and Private Line is not liable in any manner for such calls.
    K. Some carriers may prohibit or restrict the use of Voice over Internet Protocol (VoIP) functionality over their network, and may also impose additional fees, or other charges in connection with VoIP. You agree to learn and abide by your carrier's network restrictions. Private Line will not be held liable for any charges, fees or liability imposed by your carrier for use of VoIP over their networks.
    L. The Software does not guarantee the self-destructing messages you send will be self-destructed. Furthermore, someone could find a way to video capture Private Line, take a screen shot, or take a photo of the phone. Private Line cannot promise that your messages will not be copied by some alternative means and redistributed.
    M. Although we use the highest standard encryption which is mathematically impractical to crack, Private Line does not guarantee the encryption algorithms used by the Software are unbreakable in any way as technology advances and the scientific understanding of computing methods and mathematics becomes ever more complex. Private Line will not be held liable for any loss, damages in connection with your information protected by the Software is decrypted, stolen, deleted, copied, hacked or intercepted.
    N. Any purchase you make in Private Line Software or on our website is non-refundable.
    O. You agree to indemnify and hold harmless Private Line, Inc. and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account as incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In the event of these circumstances, you agree to provide us with all reasonably requested cooperation.
    p. Sending any type of unauthorized or unsolicited advertising is strictly prohibited. Sending a large number of messages or calls frequently in a short time is also strictly prohibited. We have the right to reclaim the Private Line phone numbers that were assigned to you.
    Q.Unlimited calling plan does not include calls to Alaska of U.S, Yukon of Canada, directory assistance numbers, and certain special phone numbers. Additional per minutes charge applies. Please check calling rates of calls to the above destinations. You acknowledge the right for Private Line to suspend all or part of the Calling Service and Texting Service at no liability to Private Line if your usage of Private Line Products and Services is inconsistent with fair use. Fair use will be determined by Private Line in a manner relevant to each separate service offering and subject to Private Line's sole discretion. In some, but not all, cases, this may mean that services are measured compared to other Private Line users, to industry-wide averages or norms, or to traffic patterns consistent with human as opposed to machine operation. Private Line reserves the right to evaluate what it considers fair use according to any single or number of factors and in its sole discretion according to the disclosed or other factors, and the evaluation shall be a breach of the terms of this Agreement.


2. Private Line Phone Numbers

A. Ownership: Phone numbers assigned to you are owned by Private Line or its supplies and, as an expression condition to your use of Private Line phone numbers, you hereby agree not to claim, and expressively waive, any rights, titles or interests to Private Line phone numbers. You acknowledge and agree that you do not have any rights to transfer the phone numbers or to use the phone numbers separate and apart from the Private Line service.
B. Limitations on Use: You acknowledge and agree that:

  1. The Private Line services are not a replacement for any phone lines, whether wired, wireless or Internet based.
  2. You use Private Line phone numbers with your true identity, and in compliance with applicable laws.
  3. You will not send, cause to be sent or facilitate, spam using the Private Line service.
  4. If the calling plan you purchased from Private Line expired, you immediately loose the rights to use the Private Line phone number attached to the calling plan.
  5. If your Private Line phone numbers remain inactive for thirty (30) days or more, we have the right to reclaim the Private Line phone numbers that were assigned to you, without refunding any fee you paid in connection to the phone numbers.


3. Private Line Subscription

  1. Private Line offers the subscription:

    1. Three Month Plan: USD$29.99/3 months after 3-day free trial
    2. Six Month Plan: USD$49.99/6 months after 3-day free trial
    3. Monthly Plan: USD$11.99/month after 3-day free trial
    4. Year Plan: USD$71.99/year after 3-day free trial
    5. Weekly Plan: USD$6.99/week after 3-day free trial
    1. Premium Plan One Week: USD$6.99/week
    2. Premium Plan One Month: USD$11.99/month
    3. Premium Plan Three Month: USD$29.99/3 months
    4. Premium Plan Half Year: USD$49.99/6 months
    5. Premium Plan One Year: USD$71.99/year
    6. Premium Plan One Week with 3 day free trial: USD$6.99/week after 3-day free trial
    7. Premium Plan One Month with 3 day free trial: USD$11.99/month after 3-day free trial
    8. Premium Plan Three Month with 3 day free trial: USD$29.99/3 months after 3-day free trial
    9. Premium Plan Half Year with 3 day free trial: USD$49.99/6 months after 3-day free trial
    10. Premium Plan One Year with 3 day free trial: USD$71.99/year after 3-day free trial
  2. Private Line offers a 3-day free trial subscription option. The free-trial subscription begins immediately but it won’t be billed until the free trial period is over. Your account will be charged within 24 hours prior to the end of the free trial period. Any unused portion of a free trial period will be forfeited when the user purchases a subscription to that publication. You can cancel the free-trial subscription before the end of the free trial period by going to your Account Settings at iTunes Store or Google Play.
    Payment will be charged to your account at confirmation of purchase. Your subscription will automatically renew at the end of each term and your credit card will be charged through your iTunes or Google Play account. Auto-renew can be turned off at any time from your account settings but refunds will not be provided for the unused portion of the term. Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.



A. License Grant: Private Line agrees to provide you with a limited, personal, non-exclusive, non-transferable, non-sub licensable license to use the Software in accordance to the terms of this Agreement. All rights not expressly granted by Private Line are hereby reserved. You agree not to take any action to interfere with Private Line's ownership of or rights in the Software.
B. You agree that, unless otherwise permitted in this license or by law, you will not:

  1. Reproduce, republish, redistribute, or transmit the Software;
  2. To the extent permitted under applicable law, redistribute, encumber, sell, rent, lease, loan, sublicense, assign, or otherwise transfer rights to the Software;
  3. Modify or create any derivative works based on the Software, including customization, translation, or localization;
  4. Copy, reproduce, reuse in another product or service, modify, alter, or display in any manner any software or files, or parts thereof, included as part of the Software;
  5. Except to the extent expressly permitted by law, decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code of the Software, or in any way ascertain, decipher, or obtain the communications protocols for accessing the Software, or the underlying ideas or algorithms of the Software;
  6. Create or use any software not authorized by Private Line to access the Software;
  7. Attempt to gain unauthorized access to the Software or to any account, application, platform, computer system or network associated with the Software;
  8. Use the Software in any way that violates this Agreement, or any other agreements between you and Private Line or its affiliates, or any law; and
  9. Remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels in or on the Software or associated with the Services.
    C. Third-Party Software: The Software may be incorporated into, and may incorporate itself, software and other technologies owned and controlled by third parties. Any such third-party software or technology that is incorporated into the Software falls under the scope of this Agreement.


5. Privacy

Your privacy is very important to us, which is why we've created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.

6. Limitation of Warranties

By using the Website or the Software, you understand and agree that all Resources we provide are "as is" and "as available." This means that we do not represent or warrant to you that:

  1. The use of our Resources will meet your needs or requirements
  2. The use of our Resources will be uninterrupted, timely, secure or free from errors
  3. The information obtained by using our Resources will be accurate or reliable
  4. Any defects in the operation or functionality of any Resources we provide will be repaired or corrected.
  5. Furthermore, you understand and agree that: Any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
  6. No information or advice, whether expressed, implied, oral or written, obtained by you from Private Line, Inc. or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.


7. Limitation of Liability

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Private Line, Inc. will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

  • Copyrights/Trademarks
    All content and materials available on—including but not limited to text, graphics, website name, code, images and logos—are the intellectual property of Private Line, Inc., and are protected by applicable copyright and trademark laws. Any inappropriate uses, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Private Line, Inc.


8. Termination of Use

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of the Website, the Software and the Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Website, the Software and the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

9. Governing Law

The Website and the Software are controlled by Private Line, Inc. from its offices located in Hong Kong. The Website and the Software can be accessed by most countries around the world. As each country has laws that may differ from those of Hong Kong, by accessing our website and the Software, you agree that the statutes and laws of Hong Kong, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.
Furthermore, any action to enforce this User Agreement shall be brought in the courts located in Hong Kong. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

10. Guarantee


11. Contact Information

If you have any questions or comments about these our Terms of Use as outlined above, you can contact us at: info@privateline.app